1. Introduction

Welcome to Unity Lifecare! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, date of birth, NDIS details, and other identifying information.
• Health Information: Medical history, disability-related information, and support needs.
• Technical Information: IP address, browser type, device information, and website usage data.
• Payment Information: Bank details or payment card information for service payments (if applicable).

3. How We Collect Information

We collect information through:

• Direct interactions (e.g., forms, emails, phone calls).
• Automated technologies (e.g., cookies, analytics tools).
• Third parties (e.g., NDIS, healthcare providers, or family members with your consent).

4. Purpose of Collection

We use your information to:

• Provide and manage NDIS support services.
• Communicate with you about your care and services.
• Process payments and manage accounts.
• Improve our website and services.
• Comply with legal and regulatory obligations.

5. Disclosure of Information

We may disclose your information to:

• NDIS and other government agencies as required.
• Healthcare providers and support workers involved in your care.
• Third-party service providers (e.g., IT support, payment processors).
• Legal or regulatory authorities if required by law.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or loss. This includes encryption, secure storage, and access controls.

7. Your Rights

You have the right to:

• Access and correct your personal information.
• Withdraw consent for specific uses of your information.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

8. Contact Us

For questions or requests regarding your privacy, please contact:

Our Contact Page